Frequently Asked
Questions

GoCardsSuites.com is the official website for booking single-game luxury suites and premium seating for all Louisville Athletics home games. This site is operated by Louisville Athletics and powered by SuitePro.

Yes. All suites and premium seating options listed on GoCardsSuites.com are sold directly through Louisville Athletics.

Your payment and personal information are secured using industry-standard encryption and processed in compliance with PCI DSS regulations. For more details, please refer to our Privacy Policy.

Louisville Basketball suites provide a first-class game day experience, featuring:

• Comfortable, cushioned seating
• HDTVs and in-suite entertainment
• Dedicated suite attendant or host
• Premium Seating Arena Entrance
• Complimentary parking passes
• Access to exclusive club areas (varies by suite)
• Optional in-suite catering service

Visit the Book Now page on GoCardsSuites.com to view available games and suites. You can complete your purchase securely online, or contact our Premium Sales & Service Team at [email protected] or 502-852-5151 for assistance.

Once your suite purchase is confirmed, a member of our Premium Sales & Service Team will reach out with details on digital ticket delivery. Tickets will be sent in advance of your game date.

All tickets for Louisville Athletics events are delivered electronically. View and manage your tickets on your mobile device through your Ticketmaster account or the Louisville Cardinals app. You will be able to transfer any tickets or parking passes to your guests in advance of the game. It is strongly encouraged for all guests to download their tickets to their digital wallet before arriving at the venue to avoid any entry issues.

We accept all major credit cards (Visa, Mastercard, American Express, Discover). ACH or wire transfer may be available upon request.

Yes. Full payment is required to confirm and secure your suite reservation.

All listed prices include applicable taxes and fees unless otherwise noted.

Suite purchases are non-refundable. All sales are final.

Your suite reservation will automatically transfer to the rescheduled game date.

If the event is canceled and not rescheduled, please contact [email protected] for assistance with your options.

After booking, you’ll receive menu details and ordering instructions from our Premium Sales & Service Team. Pre-orders are typically due 2–3 business days before your event. Additional food and beverages can also be ordered during the game.

Catering is optional, with no minimum spend. Outside food and beverages are not permitted inside the KFC Yum! Center.

Yes. Suites allow for up to 8 or 10 additional SRO tickets to be purchased, depending on the suite size.

Children under two (2) years old do not require a ticket if seated on the lap of an adult. Children two (2) and older must have a ticket, including in suites.

Bags must comply with the KFC Yum! Center Bag Policy. Only clear bags up to 12" x 6" x 12" and small clutches no larger than 4.5" x 6.5" are permitted. All bags are subject to inspection. For the full list of prohibited items, click here.

Yes. Suite tickets provide access to designated premium and club areas within the KFC Yum! Center.

Absolutely! Suites are the perfect space for entertaining clients, rewarding employees, or celebrating special occasions with family and friends. Contact [email protected] or 502-852-5151 to discuss customization and branding options.

Each suite purchase includes a set number of parking passes. Additional parking may be available for pre-purchase. Full parking details will be shared after booking.

Suite guests may use the designated VIP entrance at the KFC Yum! Center for expedited entry.

Suites typically open 90 minutes prior to tip-off, unless otherwise communicated.

Yes. In-suite food and beverage service is available throughout the game via your dedicated suite attendant.

For assistance during your event, please text the Louisville Cardinals Premium Sales & Service Team at 502-852-5151.

Please email [email protected] or call 502-852-5151 and our team will be happy to assist.

If your game is approaching and you haven’t received your digital tickets, reach out to [email protected] or 502-852-5151 for support.